• Rebuilt the payments retry queue in Go, cutting failed charges by 18% and saving on-call about 6 hours a week.

• Designed an idempotency layer for the billing API used by 40+ internal services, removing duplicate invoices from month-end reconciliation.

• Led the move from cron jobs to SQS workers, reducing p95 invoice generation time from 14 minutes to under 2.

• Mentor two junior engineers and run the team's weekly design review.

• Shipped a React checkout redesign behind feature flags, lifting mobile conversion 9% across 1.2M monthly sessions.

• Built a Node.js pricing service with 99.95% uptime over 18 months, replacing logic duplicated across three apps.

• Added contract tests to the CI pipeline, cutting production rollbacks from about two a month to one a quarter.

• Manage 5 to 6 telemetry patients per shift on a 32-bed unit, escalating rhythm changes per protocol with zero missed alarms in the 2025 audit.

• Precepted 7 new graduate RNs through 12-week orientation; all completed on schedule.

• Co-led a discharge teaching project that cut 30-day heart failure readmissions on the unit from 21% to 16%.

• Charge nurse 1 to 2 shifts per week, balancing assignments for 8 RNs and 3 techs.

• Cared for 5 to 7 post-surgical and medical patients per shift, documenting in Epic.

• Joined the unit falls committee; hourly rounding changes contributed to a 30% drop in falls over one year.

• Delivered a $2.4M warehouse management system rollout across 3 sites two weeks ahead of plan and 4% under budget.

• Run a portfolio of 6 to 8 concurrent projects with a combined budget of about $7M.

• Ran weekly steering reviews with 9 department heads, cutting change-request decision time from 10 days to 3.

• Recovered a stalled carrier integration by renegotiating vendor milestones; went live 5 weeks after the original date instead of the projected 4 months.

• Managed plant automation projects from $150K to $1.2M, coordinating engineering, maintenance and 4 outside contractors.

• Introduced a standard risk register and weekly RAG reporting adopted by the full PMO.

• Tracked schedules, purchase orders and vendor invoices for a 12-project capital program.